School Complaints Management: CPD for school leaders
Our School Complaints Management CPD programme provides school and trust leaders with the skills, knowledge and confidence needed to effectively manage complaints in schools.
Course overview
Our CPD programme provides school and trust leaders with our solution framework to effectively manage complaints in schools.
Designed for those responsible for managing and investigating complaints, this CPD programme will equip you with the skills, knowledge and confidence needed to be proactive in managing complaints in school and offers support to achieve your intended results.
Delivered through bite-sized online sessions, we allow time for your learning to embed, discussion and networking with colleagues as well as time to answer your questions to ensure a personalised learning experience.
The interactive programme is led by our expert education lawyers who advise schools and trusts on complaints in schools every day. Delegates will gain a clear understanding of the legal framework governing school complaints, take away best practice advice, our top tips and make valuable new connections along the way.
Register nowFor further information download our Complaints Management support brochure.
"We will be using the knowledge we have gained throughout the programme to update our policies. It is useful for a range of academy staff, those on the frontline and those dealing with complaints in the background."
CPD for school leaders
In this short video, Victoria Hatton shares what you can expect to learn in our interactive Complaints Management CPD programme and how the programme is structured to fit around your busy schedule.
Course structure
Delivered via Zoom, the core of this interactive and engaging course will run for five months and is delivered in eight two-hour learning sessions and three one-hour Q&A sessions. The managing complaints in schools CPD training programme will cover:
- Introduction to managing complaints in schools
- Developing process and relationships to help avoid school complaints
- De-escalation and communication
- Complaints management policy, process and training
- Effectively managing the informal stage
- Investigating the school complaint
- High quality and robust school complaints reports and decision letters
- The school complaints panel hearing stage
- Outcomes and learning from each school complaint
Cost
Spaces are limited to approximately 30 delegates per cohort. The managing complaints in schools training course costs £825 plus VAT per delegate.
Discounts are available for groups from the same school or trust joining the same cohort:
- Two delegates at £1,250 plus VAT (saving £300)
- Three delegates at £1,975 plus VAT (saving £500)
- For larger groups, please contact Victoria Hatton to discuss packages.
Places are available to book now, please submit your details to register your place.
Testimonials
"We will be using the knowledge we have gained throughout the programme to update our policies. It is useful for a range of academy staff, those on the frontline and those dealing with complaints in the background."
"The complaints management course has been incredibly helpful so far. It has given me practical tips and strategies which I have been able to share with our Headteachers to enable them to have increased confidence in managing concerns and complaints. The sessions on de-escalation and managing relationships with parents - which included opportunities to work through case studies - have been particularly useful."
Registration form
Key contacts
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Victoria Hatton
Senior Associate
Tamara Dasht
Associate
Vicky Wilson
Senior Associate
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