Transforming tensions: A panel discussion on proactive complaints management
Are parental complaints causing you and your team a headache? Join us for this panel discussion to explore proactive approaches and creative solutions that will help you to address the persistent challenge of managing parent complaints.
Hear from Victoria Hatton, Education Lawyer at Browne Jacobson LLP specialising in complaints matters, who will be joined by Emma Hughes, Partner and Head of Education HR at Browne Jacobson LLP, and Tiffany Beck OBE, Head of Education at Communications Consultancy PLMR.
During this practical, solution-focused session, the panel will encourage you to take a strategic approach to the ways in which you manage complaints including:
- Exploring common instigators of complaints to schools and trusts.
- What good communication with stakeholders looks like.
- Equipping your people to resolve disputes and deal effectively with complaints.
- Challenging unacceptable parent behaviour.
- Clarity on the regulatory remit of third-party agencies.
This webinar is free to attend and open to all but will be of particular interest to school and trust leaders and their teams dealing with any complaints from parents and carers.
Our people
Emma Hughes
Partner
emma.hughes@brownejacobson.com
+44 (0)330 045 2338
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Victoria Hatton
Senior Associate
victoria.hatton@brownejacobson.com
+44 (0)330 045 2808
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