Managing complaints in schools CPD: September 2024 cohort
Our managing complaints in schools CPD training programme provides school and trust leaders with the skills, knowledge and confidence needed to effectively manage complaints in schools.
Delivered through bite-sized sessions which allow time for your learning to embed, each training course includes breakout sessions and discussions to provides the opportunity for you to network with colleagues who manage school complaints in their settings. There’ll also be plenty of time for all of your complaints management questions to be answered.
The interactive training course is led by our expert education lawyers who advise schools and trusts on complaints in schools every day. Through this school leader training course, delegates will gain a clear understanding of the legal framework governing school complaints, take away best practice advice and top tips and make valuable new connections along the way.
What you can expect to learn
“We will be using the knowledge we have gained throughout the programme to update our policies. It is useful for a range of academy staff, those on the frontline and those dealing with complaints in the background.”
Training course details
Delivered via Zoom, the core of this interactive and engaging course will run for five months and is delivered in eight two-hour learning sessions and three one-hour Q&A sessions. The managing complaints in schools CPD training programme will cover:
- Introduction to managing complaints in schools
- Developing process and relationships to help avoid school complaints
- De-escalation and communication
- Complaints management policy, process and training
- Effectively managing the informal stage
- Investigating the school complaint
- High quality and robust school complaints reports and decision letters
- The school complaints panel hearing stage
- Outcomes and learning from each school complaint.
Spaces are limited to approximately 30 delegates per cohort. The managing complaints in schools training course costs £825 plus VAT per delegate.
Discounts are available for groups from the same school or trust joining the same cohort:
- Two delegates at £1,250 plus VAT (saving £300)
- Three delegates at £1,975 plus VAT (saving £500)
- For larger groups, please contact Victoria Hatton to discuss packages.
Places are available to book now, please submit your details to register your place.
“The complaints management course has been incredibly helpful so far. It has given me practical tips and strategies which I have been able to share with our Headteachers to enable them to have increased confidence in managing concerns and complaints. The sessions on de-escalation and managing relationships with parents - which included opportunities to work through case studies - have been particularly useful.”
Registration form
Contact
.jpg?variant=HeroImageTabletVariantDefinition)
Victoria Hatton
Senior Associate
victoria.hatton@brownejacobson.com
+44 (0)330 045 2808
Discover more
Training team
.jpg)
Victoria Hatton
Senior Associate
Tamara Dasht
Associate
Vicky Wilson
Senior Associate
You may be interested in...
On-Demand
School complaints: handling problem parent behaviour
Training
Managing complaints in schools CPD: September 2024 cohort
Training
Managing complaints in schools CPD: February 2025 cohort
Press Release
Browne Jacobson’s school leaders survey illustrates rising volume of parental complaints and impact on teachers
Legal Update
OFS Consultation on freedom of speech guidance
Legal Update
New case on the reasonable adjustment duty for pupils in schools
Published Article
Proactive handling of vexatious complaints and abuse of staff in schools
Published Article
Navigating parental complaints in turbulent times
Published Article
Parental complaints surge: how can schools stay afloat?
Legal Update
Are parental complaints to schools undermining staff retention?
Legal Update
Lessons learnt: Handling a vexatious complaint - case study
Legal Update
The role of Ofsted in school complaints
Legal Update
Back to school – prepare to make light work of managing complaints
On-Demand
Best practice complaints management for schools and academy trusts
Legal Update
The Academies regulatory review and school complaints
Legal Update
New support launched to manage school complaints
Legal Update
Complaints management in schools - exploring a new way forward
Opinion
School complaints culture and staff support
In this article we set out some of the support that's available to schools in a bid to reduce the overhead that complaints management generates.
Legal Update
Parental complaints that involve mental health issues
Given the symptoms of mental health problems it is not surprising that they can sometimes seem to evidence themselves in the complaints process. Does this change your approach and how do you deal with parents who appear to exhibit signs of poor Mental Health?
Legal Update
Is your school complaints process fit for purpose?
As part of the advisory service we offer schools, recent enquiries have arisen from academies being contacted by the Department for Education (DfE) about their complaints policies.